Cancellation policy

Order Cancellation Policy
Once an item has been ordered and packed by our team (order status will show as fulfilled), we can no longer cancel the order or make any changes to it.

Pre-orders
You can email us to cancel your pre-order prior to it being fulfilled. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds. 

Subscriptions

All subscription orders include a minimum commitment of 2 rebills. This means your subscription can only be cancelled once your minimum subscription term has been completed. Our subscription pricing is discounted because it is offered as part of this minimum commitment. If you choose to cancel before completing your 2 rebills, the original subscription discount will no longer apply. Before we can cancel the subscription early, you will need to pay the difference between the discounted subscription price you received and the standard one-time purchase price of the products. Cancellation requests must be submitted at least 48 hours before your next scheduled payment. If your next payment has already been processed, we may not be able to cancel that order before it ships.

For more information please email us at support@lokolash.com